Warranty Tracking

WARRANTY TRACKING THAT BRINGS CLARITY & COMPLIANCE

Managing explanted medical devices shouldn’t be a guessing game. TrackCore Warranty Tracking improves visibility across every step of the warranty process—automatically storing explant records, tracking credit decisions, and monitoring claim statuses in real time. With built-in alerts, 50% rule automation, and unified communication tools, your team can confidently pursue every eligible device for credit or replacement—ensuring nothing slips through the cracks.

WARRANTY TRACKING REQUIREMENTS

OIG EXPECTATION

All eligible explanted medical devices must be pursued for warranty credit or no-charge replacement.

MEDICARE EXPECTATION

Pursue all medical devices explanted due to recall, malfunction/failure, early battery depletion.

ELIGIBLE IMPLANTS / DEVICES

Cardiac devices and leads, cochlear implants, implantable pumps, neurostimulators, ocular lenses, orthopedic joints.

OIG COMPLIANCE ISSUE

Credits issued for replacement devices lack visibility within the hospital environment, resulting in overpayment by patient and insurers.

50% RULE

If a device receives a credit over 50%, Medicare must be reimbursed. Credits under 50% may be retained as potential revenue.

PROVIDE UNIFIED COMMUNICATION

Procedure areas, pathology, Materials/Supply Chain, A/R, Patient Billing/Coding, and Compliance.

AUTOMATE YOUR WARRANTY CLAIMS PROCESS TODAY!

CONTACT PAR TODAY!